Advantages of booking on our websiteWellness Online-Shop

FAQ

About our hotels

How to get here

  • Gloria Palace San Agustín: see location here.
  • Gloria Palace Amadores: see location here.
  • Gloria Palace Royal: see location here.
  • Gloria Izaro Club Hotel: see location here.

What are check-in and check-out times?

Check-in: from 2.00 p.m.

Check-out: before 12.00 p.m.

Is Wi-Fi free?

There is free Wi-Fi available in all our hotels.

Is there free parking at the hotels?

All hotels have free parking except Gloria Izaro Club Hotel. Please ask about the surcharge at reception.

Are dogs allowed?

Dogs of up to 5 kg. allowed at Gloria Palace San Agustín and Gloria Palace Amadores (surcharge applies). Dogs not allowed in common areas. Please check with the hotel before booking. Pets not allowed at Gloria Palace Royal and Gloria Izaro Club Hotel.

Are the swimming pools heated?

The swimming pools are heated during the winter months.

Are pool towels available?

Pool towels are available for free having paid a refundable deposit. Charge only applies for towel changes (except at Gloria Palace Royal, where changes are free).

Are safety deposit boxes available?

They are available subject to paying a surcharge and a refundable deposit. No deposit required at Gloria Palace Royal.

Is luggage storage available?

Luggage storage is available for free until check-in and/or after check-out.

Do you have dishes suitable for guests with food allergies or intolerances?

We have different dishes available for guests with food allergies and intolerances in our main buffet. Please ask the maître d’ on arrival.

Can I request an early check-in or late check-out?

Yes. They are available by paying a surcharge and subject to availability. Please check at reception on the day you wish to enjoy this service.

How far are the hotels from the beaches?

  • Gloria Palace San Agustín: 600 yds. from San Agustín Beach (free bus services to Maspalomas Beach and Playa del Inglés at different times between 10.00 a.m. and 5.00 p.m.).
  • Gloria Palace Amadores: 300 yds. from Puerto Rico Beach and 500 yds. from Amadores Beach.
  • Gloria Palace Royal: 200 yds. from Amadores Beach.
  • Izaro Club Hotel: 800 yds. from Playa Chica.

What is the dress code?

Please ask at reception on arrival, since each hotel has different dress codes.

Which hotel board types do they offer?

Bed and breakfast: only includes breakfast.

Half board: includes breakfast and dinner (drinks not included).

Full board: includes breakfast, lunch and dinner (drinks not included).

All-inclusive: includes breakfast, lunch, dinner and drinks. See complete description of the all-inclusive package here:

Do you have à la carte restaurants?

Gorbea Restaurant at Gloria Palace San Agustín.

Kaia Restaurant at Gloria Palace Royal.

Not included in any hotel board type (surcharge applies).

Is access to the chill-out terrace and pool area on the 9th floor of Gloria Palace San Agustín included in the room price?

Guests must pay a surcharge to access these areas. Over 16s only.

What are the children age ranges for bookings?

Babies — Up to 24 months (baby cot must be added as an extra, no charge applies)

Children — 2-12 years old.

Children aged 13+ are considered adults.

Is there an entertainment service?

We have daytime and evening entertainment programmes for children, teenagers and adults.

Mini Club (children under the age of 4 must be accompanied by an adult).

Do you offer gala dinners?

Christmas Gala Dinner: only offered at Gloria Palace Royal. New Year’s Eve Gala Dinner: offered at Gloria Palace San Agustín, Gloria Palace Amadores and Gloria Palace Royal. Please check special activities programme at reception.

About our rooms

What is the description of Family rooms?

In Gloria Palace San Agustín, they are rooms with two bedrooms. One bedroom is equipped with a double bed and the other bedroom with two single beds. Max. capacity: 4 adults + 1 child + 1 baby. No sea views.

Do you have accessible rooms?

Our four hotels have accessible rooms for guests with reduced mobility. Available on advance request and subject to availability.

Do you accept special requests?

You can request a special service at reception. These are subject to availability and not confirmed before the guest’s arrival.

All our premises are non-smoking.

Do you have rooms with shower tray?

Available at Gloria Palace Royal and Gloria Izaro Club Hotel. In the other hotels, available on advance request and subject to availability.

About our spa and thalassotherapy centres

Is access to our thalassotherapy centres and spas included in the room price?

Thalasso Gloria – San Agustín

  • Located at Gloria Palace San Agustín. 10% discount for hotel guests on all treatments. Over 15s only. Not recommended for pregnant women. Free gym access for hotel clients.

    Thalasso Gloria – Amadores

  • Located at Gloria Palace Amadores. 10% discount for hotel guests on all treatments. Over 15s only. Not recommended for pregnant women. Free gym access for hotel clients.

    Wellness & Spa Gloria – Gloria Palace Royal

  • Located at Gloria Palace Royal. The room price includes free access to the water area. Children are allowed in the water area from 11.00 a.m. to 12.00 p.m. and 2.00 p.m. to 3.00 p.m. only if accompanied by an adult. Not recommended for pregnant women. Free gym access for hotel clients.

    {81}