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Gloria Thalasso & Hotels

Additional Information on Data Protection:

Data processing controller

E-mail address of the Officer responsible for Data Protection: lopd@gloriapalaceth.com

Purpose of the processing

On behalf of the company, we process the information provided with the purpose of providing the services that were requested and carrying out its total management. As well as carrying out profile analyses, sending commercial communications and birthday wishes. All provided data shall be kept for as long as the business relationship exists or for as many years as necessary to comply with the legal requirements.

Profile analyses: With the aim of being able to provide you with products and services according to your interests and improving our services, we will create a business profile from the information provided using statistical procedures. As a result, such statistical studies allow us to carry out profile analyses and we can therefore send you marketing communications that are tailored to your needs, according to individual preferences. The following data can be incorporated to the business profiles created for each client, and it may either have been provided personally or generated while using the products or services offered by “TOURIN EUROPEO, S.A.”: contact information (such as your name, address, National ID Card no., mobile telephone no.); additional information (such as your preferred hotel, or the one that you use more frequently, or your hobbies); user identification information (such as your client number or contract number); client history (such as the reception of offers, information about accommodation, preferences); information related to apps, prize draws, contests, webs, landing page or social networks. No automated decisions shall be taken based on said profile.

Commercial communications: Consent for commercial communications regarding the sale of products and services offered by “TOURIN EUROPEO, S.A.” always through a multichannel means of communication (telephone, e-mail, postal mail, sms, mms, WhatsApp, etc.): newsletters, send you a message on important dates and celebrations: Christmas, Valentine’s Day, etc., events, contests and promotions. You can revoke your consent in every communication received.

Birthday wishes: You give your consent for us to wish you a happy birthday so as to offer you a more reliable and friendly service. You also give your consent for us to offer you a present, product, service, discount or anything similar from “TOURIN EUROPEO, S.A.”, as well as to send you a birthday card. Always through a multichannel means of communication (telephone, e-mail, postal mail, sms, mms, WhatsApp, etc.).

Lawful basis

RGPD: 6.1.a) The data subject gives their consent for the processing of their data for one or more specific purposes.

RGPD: 6.1.b) Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Storage period

Data will be kept for no longer than it is necessary, for the purposes for which it was collected. When data is no longer necessary for the purposes for which it was collected, it will be deleted using the appropriate security measures to guarantee the pseudonymisation or complete destruction of the data.

“Recipients”: The data will not be disclosed to any third party except when there is a legal obligation to do so, and to companies belonging to the union of companies “TOURIN EUROPEO, S.A.”.

Data subjects’ rights

You have the right to obtain confirmation as to whether we, at “TOURIN EUROPEO, S.A.”, are processing your personal data; therefore, you have the right to access your personal data, rectify any inaccurate information, request its deletion when the information is no longer necessary, as well as its portability, and the limitation of its processing. You also have the right to withdraw your consent at any time and to file a complaint before the Supervisory Authority (www.agpd.es), if you consider that the processing of your data does not comply with current regulations. In certain circumstances provided for in article 18 of the General Data Protection Regulation, data subjects may request the processing of their data to be limited, in which case, we will only keep such data for the exercise or defense of legal claims.

How can these rights be exercised?

By writing a letter addressed to the Data Controller.