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Dear Customer,

In accordance with the Royal Decree approved the 14th of March in Spain referring the health crisis caused by COVID-19, and for the purpose of protecting the health of our guests, employees and collaborators, our hotels in Gran Canaria and Lanzarote will remain closed during this alarm state.

Gloria Thalasso & Hotels offers guests the possibility of amending or cancelling their bookings, at no cost.

  • If you have reserved with an agency or tour-operator, you should contact them directly to request any modifications.
  • In case of bookings made directly with us by email or phone, you can change dates or cancel them by calling or emailing us. You may find the contact information at the end of this statement.
  • In case of bookings with flexible rate made in our website, you can cancel them through the confirmation email you received concerning your booking.
  • In case of bookings with flexible rate or non refundable rate made in our website that you want to modify, you can call or email us to the contact information available at the end of this statement.

We are aware of the inconveniences that these measures imply, but the situation requires an effective response in order to protect you and the personnel who work for the hotel chain. On behalf of Gloria Thalasso & Hotels, we wish to express our apologies and hope that this global situation will return to normal as soon as possible. We wish you, your family and friends, all the health and strength to face these difficult times.

We hope to welcome you back sometime soon and to provide you with a well-deserved holiday.

For any questions or further information, we place at your disposal the following contact details:

Phone: +0034 928128505

Email: reservas@gloriapalaceth.com