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Gloria Thalasso San Agustin


New conditions to access hotels in the Canary Islands from November 14th, 2020

In order to facilitate the entry of clients into our establishments in accordance with the requirements established by Law Decree 17/20, Gloria Thalasso & Hotels offers the possibility of carrying out an antigen test free of charge (at nearby clinic) on arrival to clients who book a stay of at least 4 nights through our website or call centre, with arrival from 14/11/2020 and for as long as the regulation remains in force.

In Canary Islands, we work intensely every day to ensure you can visit us in maximum conditions of safety, hygiene and quality.

To maintain the archipelago’s low incident rate for the pandemic and guarantee the sustainability of our tourist activity, all visitors over the age of six who are not arriving from Canary Islands must present a certificate that is officially recognised by the healthcare authorities to show that they have tested negative for active COVID-19 infection in the past 72 hours. As an exception, if you state that you are willing to take a diagnostic test, we will provide you with details of the nearest authorised centre and we will allow you to enter and stay for the minimum time required to get your results. You will not be able to leave your accommodation unit until the results are received.

This certificate will be required to check in this and any other tourist accommodation in the islands. You may show a digital or hard copy of it and it must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.

This certificate will not be required for:

  • a) Non-residents who show proof (in the form of a travel document) that they have been in Canary Islands territory for the 15 days prior to the date they are checking into the tourist accommodation and that they have not had any symptoms of COVID-19 during that time.
  • b) Canary Islands residents must show proof that they are such and declare, under their own responsibility, that they have not left Canary Islands in the 15 days prior to arriving at the establishment and that they have not had any symptoms of COVID-19 during that time.

Both Canarian residents and visitors must declare that they have not presented any symptoms compatible with COVID-19 in the 15 days prior to their arrival at the hotel.

The tourist accommodation will deny entry to anyone who does not comply with the above conditions.

We recommend downloading and keeping the RADAR COVID contagion notification app enabled on your mobile during your stay in the islands and for the 15 days immediately following your return to your place of origin.

We adapt our service and protocols to the current situation in order to ensure people’s safety. We want you to fully enjoy your experience with us.


Gloria Thalasso San Agustin

Webapp with all the information at your fingertips

Gloria Thalasso San Agustin

Online pre check in*

Gloria Thalasso San Agustin

Bluetooth room access*

Gloria Thalasso San Agustin

Restaurant and buffet service adapted

(keeping our essence!)

Gloria Thalasso San Agustin

Measures to ensure interpersonal safety distance

Gloria Thalasso San Agustin

Personal protection means at your fingertips

Gloria Thalasso San Agustin

Cleaning and disinfection protocols updated

Gloria Thalasso San Agustin

Specific health and safety protocols for our teams

*Except at Gloria Izaro.

Dear Customer,

In strict compliance with the guidelines and recommendations of the competent authorities and the World Health Organization, and with the aim of protecting the health of our guests, employees and workers, we are adapting the operations of our hotels to the new situation. Our hotels in Gran Canaria and Lanzarote will restart their activity as soon as possible.

Gloria Thalasso & Hotels will offer travellers the possibility to modify or cancel their reservation without any cost.

  • If you have booked with an agency, online travel agency or tour operator, you must make your reservation directly with them.
  • If you have made a reservation directly with us by email or telephone, you can cancel or change it without any problem by contacting us at the email or telephone number indicated at the end of this communication.
  • If you have made a reservation with a flexible rate through our official website, you can cancel it without any problem from the confirmation of your reservation that arrives to your email.
  • If you want to modify a reservation made on our official website with a flexible or non-refundable rate, you can change it without any problem by contacting us at the email or telephone number indicated at the end of this communication.

To protect you and the staff working in the chain, we may have to adapt some services and facilities. By making your reservation at Gloria Thalasso & Hotel you agree that some of the services or facilities of the hotel may differ from those described on the website.

We hope to return to the activity soon and that you can enjoy a well-deserved holiday soon.

For any other doubt you can contact us through the following communication channels:

Email (preferred): reservas@gloriapalaceth.com

Telephone: + 34 928 12 85 05

Please note that our Call Centre works on a reduced schedule and, consequently, with a longer response time. We appreciate your understanding and support.