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Gloria Thalasso San Agustin


In Canary Islands, we work intensely every day to ensure you can visit us in maximum conditions of safety, hygiene and quality.

In order to preserve the low epidemiological incidence of the archipelago and guarantee the sustainability of tourist activity, you will have to comply with the requirements established by the Government of the Canary Islands at all times. You can find the updated information at the following link: https://www.hellocanaryislands.com/a-safe-destination/

Guests must download and keep active during their stay on the islands the ‘Radar Covid’ contagion alert mobile application, as well as for the 15 days immediately following their return to their place of origin.

We adapt our service and protocols to the current situation in order to ensure people’s safety. We want you to fully enjoy your experience with us.


Gloria Thalasso San Agustin

Webapp with all the information at your fingertips

Gloria Thalasso San Agustin

Online pre check in*

Gloria Thalasso San Agustin

Bluetooth room access*

Gloria Thalasso San Agustin

Restaurant and buffet service adapted

(keeping our essence!)

Gloria Thalasso San Agustin

Measures to ensure interpersonal safety distance

Gloria Thalasso San Agustin

Personal protection means at your fingertips

Gloria Thalasso San Agustin

Cleaning and disinfection protocols updated

Gloria Thalasso San Agustin

Specific health and safety protocols for our teams

*Except at Gloria Izaro.

Dear Customer,

In strict compliance with the guidelines and recommendations of the competent authorities and the World Health Organization, and with the aim of protecting the health of our guests, employees and workers, we are adapting the operations of our hotels to the new situation. Our hotels in Gran Canaria and Lanzarote will restart their activity as soon as possible.

Gloria Thalasso & Hotels will offer travellers the possibility to modify or cancel their reservation without any cost.

  • If you have booked with an agency, online travel agency or tour operator, you must make your reservation directly with them.
  • If you have made a reservation directly with us by email or telephone, you can cancel or change it without any problem by contacting us at the email or telephone number indicated at the end of this communication.
  • If you have made a reservation with a flexible rate through our official website, you can cancel it without any problem from the confirmation of your reservation that arrives to your email.
  • If you want to modify a reservation made on our official website with a flexible or non-refundable rate, you can change it without any problem by contacting us at the email or telephone number indicated at the end of this communication.

To protect you and the staff working in the chain, we may have to adapt some services and facilities. By making your reservation at Gloria Thalasso & Hotel you agree that some of the services or facilities of the hotel may differ from those described on the website.

We hope to return to the activity soon and that you can enjoy a well-deserved holiday soon.

For any other doubt you can contact us through the following communication channels:

Email (preferred): reservas@gloriapalaceth.com

Telephone: + 34 928 12 85 05

Please note that our Call Centre works on a reduced schedule and, consequently, with a longer response time. We appreciate your understanding and support.